Refund and Returns Policy
Last updated: May 19, 2025
Thank you for shopping at swagwalacraft.com. We want you to be completely satisfied with your purchase. If you are not satisfied, please read our Return and Refund Policy below.
Returns
- You have 7 calendar days from the date you receive your order to request a return.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- To initiate a return, please contact us at viragoswal66@gmail.com with your order number and reason for return.
- We reserve the right to reject returns that do not meet the above conditions.
Non-returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products.
- Items marked as Final Sale.
- Perishable goods or consumables (if applicable).
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at viragoswal66@gmail.com or call +91 8446005029 with photos of the damage or defect.
- We will arrange a replacement or refund at no additional cost to you.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service for returns as we are not responsible for lost return shipments.
Contact Us
For any questions or concerns regarding returns and refunds, please contact us:
Email: viragoswal66@gmail.com
Phone: +91 8446005029
